Complaints Procedure

Concerns and Complaints about School July 2017

Notes for Parents

If you have a concern or complaint we would like you to tell us about it as soon as possible.

Informal Stage

First, speak to a member of staff. Most concerns can be sorted out quickly by speaking to your child’s class teacher or someone in the school office.

If you are still unhappy, speak to the Headteacher. All staff will make every effort to resolve your problem informally. They will make sure that they understand what you feel went wrong, and they will explain their own actions to you. They will ask what you would like the school to do to put things right. Of course, this does not mean that in every case they will come round to your point of view but it will help both you and the school to understand both sides of the question. It may also help to prevent a similar problem arising again. Most concerns are resolved informally. Very occasionally there is a need for further action.

Formal Stage

You may find it helpful at this stage to have a copy of the full statement of the General Complaints Procedure as this explains in detail what procedures are followed. If your complaint is about an action of the Headteacher personally, then you should refer it to the Chair of Governors. You can contact him/her through the school.

In other cases,

The Headteacher will ask to meet you for a formal discussion of the problem. You may take a friend or someone else with you if you wish. The Headteacher will conduct a full investigation of the complaint and may interview any members of staff or pupils involved. You will receive a written response to your complaint to resolve the matter.

If you are still not satisfied you may wish to ask the Chair of Governors (Mr. P Monaghan) for referral of your complaint to the Complaints Committee of the Governing Body. It will then be heard by a group of three governors who have no previous knowledge of the problem and so will be able to give it a fresh assessment. You will be invited to attend and speak to the Committee at a meeting which the Headteacher will also attend. The General Complaints Procedure statement explains how these meetings operate.

Most people who complain are usually satisfied following the outcome of the formal complaint to the Governing Body.

However, if you remain dissatisfied you should write to: Secretary of State Department of Education Sanctuary Buildings Great Smith Street London SW1P 3BT Tel: 0370 000 2288 Web: www.gov.uk/dfe Finally Complaints about school problems are almost always settled within schools but in exceptional cases it may be possible to refer the problem to an outside body such as the Ombudsman (in rare circumstances but particularly in relation to admissions).

Charging for School Activities

Educational visits do much to enhance the learning experience of all children. The school budget cannot subsidise the cost of these activities and are only able to go ahead if parents are prepared to contribute towards the cost. If sufficient contributions are not made then the activities cannot take place. Any parent who is in financial difficulties should arrange to see the head teacher in confidence. No child will be omitted purely on the grounds of inability to contribute.

Safeguarding/Child Protection

Leamington Community Primary School has a responsibility to safeguard its children and recognises that the welfare, physical and emotional well being of its pupils is of paramount importance. Our school creates and maintains a safe environment to protect children from harm and neglect. All matters of safeguarding/child protection will be dealt with in accordance with local authority procedures

Medical Welfare Policy

If a child has an accident in school basic first aid will given. However if it is felt that they need further treatment, parents will be contacted. This would apply with head injuries. Please ensure that you have provided the school office with details of up-to- date emergency contact.

Please ensure that your child gets a good night’s sleep and a breakfast. Tired and hungry children are often irritable, unable to settle and can be disruptive. Access is available for all children to Education Welfare officers, the School Nurse, the School Psychological Service and the Speech Therapist.

Sickness

If a child has an accident in school basic first aid will given. However if it is felt that they need further treatment, parents will be contacted. This would apply with head injuries. Please ensure that you have provided the school office with details of up-to- date emergency contact.

Please ensure that your child gets a good night’s sleep and a breakfast. Tired and hungry children are often irritable, unable to settle and can be disruptive.
Access is available for all children to Education Welfare officers, the School Nurse, the School Psychological Service and the Speech Therapist.

Uniform

White blouse; grey skirt, gymslip or trousers: navy pullover, cardigan or school sweater or cardigan; blue tie: blue and white check dress or polo shirt in the summer; sensible black school shoes (no trainers or heels)

White shirt and blue tie; grey trousers; navy blue pullover; cardigan or school sweater; polo shirt in the summer; sensible black school shoes.
School ties: School ties are available from the school office.

PE Kit

Children need a pair of navy blue or black shorts and a white tee shirt for PE. They will also need a pair of elasticated pumps. PE kit should be left in school in a draw string bag. Junior children will need warm outdoor clothing for games lessons; on swimming days they should bring a pair or trunks or a one piece swimsuit and towel.

Please label all clothing with your child’s name. Neither the governors nor the LEA can take responsibly for the loss of clothing or personal effects.

List of Policies

Access Policy 

Anti Bullying Policy 

Assessment Policy 

Attendance Policy

Behaviour Policy 2017 

British Values at LCP 

Child-Protection-and-Safeguarding-Policy

Charging and Remissions Policy 

Complaints Policy 

Computing and E-Safety Policy 

Early Years Policy 

Equal Opportunities Policy 

Extra Curricular Policy 

English Policy 

Food and Nutrition Policy 

Health and Safety Policy 

Healthy Eating Policy 

Home-School Agreement 

Homework Policy 

Inclusion Policy 

Intimate Care Policy

Learning and Teaching Policy 

Marking Policy

Maths Policy 

Medical Policy 2017

Mental Health Policy

Racial Equality Policy 

SEND Policy 

SMSC Policy

Visitors to School Policy